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Payment

Price Display vs. Actual Charge

This platform settles payments in Japanese yen. Prices shown in other currencies are approximate and provided only as a reference at the time of purchase. The final amount is calculated based on the

exchange rate of the payment method used by the customer.

Therefore, there may be slight differences between the displayed amount and the actual charged amount. Thank you for your understanding.

Currently, YaBuyBuy supports WeChat Pay, Alipay, credit card payments, PayPal.

The settlement currency for YaBuyBuy is Japanese Yen (JPY), and refund amounts will also be in JPY. Other currencies displayed are for reference only and will fluctuate according to real-time exchange

rates. Since exchange rates vary depending on different third-party payment providers, the final payment amount will be based on the settlement amount confirmed by the payment method you select.

Refunds are processed to the original payment method, and we cannot issue a refund to another account different from the original payment method. We apologize for any inconvenience.

Refunds are processed to the original payment method, and we cannot issue a refund to another account different from the original payment method. We apologize for any inconvenience.

Currently, YaBuyBuy supports WeChat Pay, Alipay, credit card payments, PayPal.

The settlement currency for YaBuyBuy is Japanese Yen (JPY), and refund amounts will also be in JPY. Other currencies displayed are for reference only and will fluctuate according to real-time exchange

rates. Since exchange rates vary depending on different third-party payment providers, the final payment amount will be based on the settlement amount confirmed by the payment method you select.

This platform settles payments in Japanese yen. Prices shown in other currencies are approximate and provided only as a reference at the time of purchase. The final amount is calculated based on the

exchange rate of the payment method used by the customer.

Therefore, there may be slight differences between the displayed amount and the actual charged amount. Thank you for your understanding.

YaBuyBuy Shipping Policy

Australia/New Zealand: 16,000 yen (approximately AUD 176 / NZD 180)

US/Canada: 15,000 yen (approximately USD 100 / CAD 139)

UK/EU countries: 15,000 yen (approximately GBP 81 / EUR 86)

Mainland China: 12,000 yen (approximately CNY 616)

Hong Kong/Macau: 15,500 yen

Singapore/Malaysia: 15,500 yen

Other regions: 22,500 yen

If you do not meet the free shipping amount, you will only be charged a 3,000 yen shipping fee.

If a package is returned due to reasons not caused by YaBuyBuy—such as incorrect recipient name or address, absence at the time of delivery, or the customer being away/traveling—we will deduct the shipping and return shipping fees incurred, and process a refund for the remaining amount within 3–5 business days.

The refund will be made via the original payment method used. The actual time of receipt depends on the processing time of the third-party payment provider.

Delivery companies may choose any of the following methods based on the customer’s delivery address, and all are considered valid delivery attempts:

a. Delivering the package directly to the door for signature;

b. Placing the package in the customer’s community parcel locker;

c. Leaving a notice card asking the customer to collect the package from a designated nearby pickup location.

A: If the order is unpaid, or paid but not yet shipped, you may update the recipient’s name, address, and other information yourself. Go to “My Orders” → “Pending Payment” / “Pending Shipment” → click “Edit Address.”

B: Once the order has entered the packaging stage, you will no longer be able to change the shipping information through the app. If a change is necessary, please contact Online Customer Service for assistance.

C: If the order has already been shipped and is in the “awaiting delivery” status, the recipient name and address can no longer be modified. If you notice an error in the address, please contact Online Customer Service. Do not contact the courier company directly. Issues like lost or misdelivered packages due to unauthorized changes are not covered under compensation. If you change the delivery details on your own and incur additional charges, YaBuyBuy staff may contact you later to settle the extra costs.

D: The recipient’s name must be a real, legal name. If the name provided is incorrect and causes the package to be returned, the customer will be responsible for any resulting costs.

You can track your package status on the official websites of relevant couriers (such as DHL, FedEx, Shentong Express, etc.).

If the package status shows “Delivered” (or similar), but you have not actually received the package, please make sure to contact YaBuyBuy Online Customer Service within 3 business days.

During the investigation, the courier company may contact you via email or phone. Please keep your communication channels open and respond promptly.

The following situations are not covered under our lost package compensation policy:

a. Incorrect recipient name or failure to register with building management, causing delivery failure;

b. Incorrect, changed, or incomplete delivery address resulting in failed delivery;

c. Failure to cooperate with the courier’s investigation within the designated period;

d. Package shows abnormal status, but YaBuyBuy or the courier was not contacted within the required timeframe.

A. Order Status: Not Shipped (Already Packed)

How to change: Contact Online Customer Service → Provide the order number and the new address → YaBuyBuy staff will update the address in the system.

B. Order Status: Shipped

How to change: Contact Online Customer Service → Provide the order number and the new address → YaBuyBuy staff will contact the courier to request the address change.

Fee: Charged based on the actual cost incurred after rerouting.

Fee Explanation: Changing the recipient address or related information after shipment will incur a courier address change service fee. This fee is paid to the courier on your behalf by YaBuyBuy, and YaBuyBuy does not charge any service fee.

Please contact our online customer service to make the payment first. Once confirmed, we will proceed with the address change with the courier company.

If you need to change the recipient address or other shipping information after the order has been shipped, a courier address change service fee will apply.

This fee is charged by the courier company, not by YaBuyBuy. YaBuyBuy does not profit from this and only acts as a payment proxy on your behalf.

If an address change is needed, please contact our Online Customer Service as soon as possible, and we will assist by coordinating with the courier.

Friendly Reminder: Please double-check your shipping address and personal information before placing your order to ensure prompt and accurate delivery.

Fee: 1,300 JPY

According to customs clearance procedures, you must provide ID and other supporting documents if your package is inspected. In the case the package is returned due to the customer’s non-cooperation, we will deduct the cost of sending the package and the courier cost incurred by the return, and the remaining amount will also be returned.

Note: Passports are only used for customs declaration and clearance. Your personal information will remain confidential.

If the customer fails to receive the package within the designated time due to personal reasons and the package is returned to Japan, the customer will be responsible for the return shipping cost and a return handling fee.

If the customer requests the package to be resent, they will be responsible for the new shipping cost, the original return shipping cost, and the return handling fee.

*All charges will be based on the actual invoice amount.

First, please check whether a family member, roommate, or apartment management may have received the package on your behalf.

If not, please contact your local postal service to inquire about the delivery status and the name of the person who signed for it.

If the issue is still unresolved, please contact our customer service. Our staff will do their best to assist you.

A. Package Held at Customs

If the tracking information has not been updated for more than a week, the package is likely being held at customs. If the holding period expires, the package will be returned to Japan. Please contact our customer service as soon as possible.

Check whether you have received any phone calls, emails, or written inspection notices from customs.

Please contact the customs office directly.

B. Package Held at Local Post Office

If the tracking information has not been updated for over a week, the package may be held at your local postal office. If the holding period expires, the package will be returned to Japan. Please contact our customer service promptly.

Check your mailbox for a delivery attempt notice or missed delivery slip from your local post office.

Please contact your local post office directly.

We’re sorry, but currently we are unable to accommodate requests for specific delivery dates or time slots. If you have any issues receiving your package, please contact your local courier service directly.

FEDEX / DHL: After the tracking number is generated, the package is expected to arrive in approximately 3 to 7 business days.

China Region: Customs-included shipments are dispatched three times per week in batches. After dispatch, delivery usually takes 7 to 10 business days. In special circumstances, overall delivery time may be extended.

We do not offer domestic shipping within Japan. Please ensure that your shipping address is a valid address outside of Japan before placing your order.
To ensure successful delivery, please note that the following types of addresses are not deliverable.

Examples of Undeliverable Addresses

P.O. Boxes (Private mailboxes at post offices)

Convenience stores (including pickup lockers)

Open-access delivery lockers (such as outdoor parcel lockers)

Incomplete or unclear addresses (e.g., missing apartment number or building name)

Certain U.S. military bases (APO, FPO, DPO)

Important Notes

Incorrect addresses may result in the package being lost, returned, or destroyed. These cases are not covered by compensation, so please be sure to enter accurate shipping details.

Delays may occur due to uncontrollable factors during international delivery. If the delivery address is a short-term stay location, please be extra cautious.

We’re sorry, but for international shipments, the package value must be declared truthfully for customs clearance purposes.

Purchasing products through the platform is considered a personal import. Please strictly comply with the laws and regulations regarding prohibited/restricted items and taxation in your country or region. It is the buyer’s responsibility to confirm and comply with all relevant regulations.

What is Customs?

Customs is a government agency responsible for collecting tariffs and domestic taxes, clearing imported/exported goods, preventing smuggling, and managing bonded areas.

What is Duty?

Duty is a tax imposed by customs on imported goods.

Whether duty is required is determined by customs based on the invoice attached to the package, which includes the quantity and value of the ordered goods (including shipping fees).

If duty is charged, the recipient is obligated to pay it truthfully in order to receive the package smoothly.

Please note that customs duties are collected directly by the customs office and are not included in the order payment amount.

Important Notes:

The platform is not responsible for any packages that cannot clear customs, are confiscated, or returned due to refusal of receipt.

We cannot answer questions regarding customs regulations or tariffs. Please confirm the import policies of the destination country before placing your order.

We’re sorry, but we do not provide customs clearance services. The platform is not responsible for customs procedures or related taxes in the destination country. Please research and evaluate carefully before placing your order.

FedEx: Australia, New Zealand, USA, Canada, EU countries, Hong Kong, Macau, etc.

Customs Included: Mainland China (excluding Hong Kong, Macau, and Taiwan) — the package will be transferred via domestic couriers such as Shentong, Zhongtong, Yunda, or SF Express.

For other regions: subject to actual conditions. Please consult online customer service before placing your order for details.

If you have special requests, please leave a note in the 【Submit Order】→【Order Message】 section.

Order Processing / Shipping Time:

In-stock items: Usually shipped within 3 business days*. During major promotions, it may take 5–7 business days.

Out-of-stock items: YaBuyBuy follows a zero-inventory policy for some products. After your order is placed, YaBuyBuy will immediately contact the supplier for restocking, so shipping may take slightly longer. Thank you for your patience.

If the product you ordered is discontinued or out of stock from the manufacturer, we will notify you via official email, phone call, or text message.

If you have any questions, please contact YaBuyBuy’s 【Online Customer Service】 as soon as possible.

(2) Shipping Time:

FEDEX: After the tracking number is generated, approximately 3-5 business days for delivery. (May take 5-10 business days during peak seasons or for specific regions.)

DHL: After the tracking number is generated, approximately 2-6 business days for delivery. (May take 6-8 business days during peak seasons or for specific regions.)

China Region: Standard customs-cleared express delivery (using Shentong/Zhongtong/Yunda/Yuantong within China). Orders are shipped collectively every Wednesday and Saturday. After shipment, expected delivery within 7-10 business days. Delivery times may be extended under special circumstances.

Return Policy Information

For return requests in after-sales cases, the following principles apply:

(1) For standard returns, any free gifts or bundled items must also be returned.

(2) The product must remain in perfect condition, suitable for resale. This means the item must retain its original quality and function, and include original packaging, accessories, manuals, tags, and any bonus items.

【Important Notice】Returns/Refunds will NOT be accepted in the following cases:

·Products not sold by YaBuyBuy;

·3C/electronics items with serial numbers that do not match shipment records;

·Products with tampered or removed anti-counterfeit labels;

·Products with scratched-off or altered anti-counterfeit codes;

·Items for which YaBuyBuy cannot verify the sales origin;

·Items clearly marked as “near-expiry” or “imperfect” on the product page;

·Products missing key accessories or warranty cards that do not match the main item;

·Color differences due to lighting, monitor settings, or photography are not quality issues;

·Misuse or mismatched expectations based on user skill or environment are not valid reasons;

·Customers who fail to contact customer service within 7 days of delivery or fail to follow up after discussion;

·Product defects caused by unauthorized repair, misuse, accidents, tampering, or incorrect installation;

·If authenticity is disputed, a valid test report from a brand-authorized testing institution must be provided.

·Skin or hair irritation from beauty/skincare products due to individual skin sensitivity is not the platform’s responsibility;

·Melting of temperature-sensitive items like chocolates during shipping is not considered a quality issue (warnings provided);

·If item quantity is disputed but warehouse records and packing videos show no error, no compensation will be issued;

·If customer fails to meet their country’s import requirements (e.g., EORI number in Bulgaria), they bear full responsibility.

If you have not received certain items in your order, it may be due to unavoidable circumstances such as the manufacturer discontinuing the product.

Before shipment, we will attempt to contact you via email, SMS, or phone. If no response is received through any channel, we will proceed to ship the remaining items in your order and include a notice of the out-of-stock item inside the package, while processing a refund for the missing item.

Refunds are typically returned to your original payment method within 5–7 business days.

If you do not receive the refund within this period, please contact our customer service promptly.

If you notice that the package box is damaged or has been tampered with when you receive your delivery, please be sure to take photos of the parcel box before opening it!

If after opening the box, you discover any missing items or damaged products, please be sure to take photos and keep the parcel box as evidence, and contact [online customer service] promptly for assistance. Thank you for your cooperation!

A: Shipping Fee Policy

(1) If the return or reshipment is due to the customer’s personal reasons, the customer is responsible for both the return shipping cost and the cost of reshipping.

(2) If the return or reshipment is due to YaBuyBuy, logistics issues, or other force majeure events, YaBuyBuy will bear all related shipping costs.

Note: If a return is required, please use the same shipping method as originally used by YaBuyBuy. For details, consult our online customer service.

B: Tax Policy

(1) If customs duties or taxes arise due to the customer’s personal reasons, the customer will be fully responsible for the costs.

(2) If such fees are incurred due to logistics issues, force majeure, or YaBuyBuy’s responsibility, the full amount will be covered by YaBuyBuy.

A: Situations that result in a refund

(1) If the order has been paid but not shipped, you can request a refund.

(2) If the order has been paid and shipped, and after-sales service requires a reshipment or replacement, but the user chooses to return and request a refund instead.

B: Refund principles

For products purchased using discount methods (such as coupons or promotional discounts), if a return and refund occurs, the refund will be calculated proportionally based on the actual amount paid by the user. Any coupons used, redeemed points, or points/experience gained from the order will not be returned upon refund.

C: Refund arrival time

YaBuyBuy will process the refund request within three working days after receiving the application. The actual arrival time depends on the third-party payment provider.

D: Refund handling fee explanation

Because some third-party payment platforms charge handling fees during transactions, these fees must be borne by the user during refunds. The final refunded amount will be based on the actual amount received.

A: If the order is paid but not yet shipped, you may apply for a refund — except in special cases*.

Go to 【My Orders】 → 【Pending Shipment】 → 【Apply for Refund】, select the reason, fill in the details, and submit.

*Special cases where refunds are not accepted after payment:

Items such as colored contact lenses, beauty devices, high-value products, universal product links, niche/personalized custom items, or any product that explicitly states “non-refundable” on the product page.

B: If the order is paid and shipped, you may request after-sales service.

(1) Within the after-sales request period*, go to 【My Orders】 → 【To Receive】 → 【Request After-Sales】. Fill out the form and upload relevant photos.

If the item is defective, please photograph and retain both the product and outer packaging, then contact customer service for review.

(2) After submitting your request to customer service, a resolution plan will be provided following a review.

(3) If return is required in the after-sales plan, fill out the return form provided by YaBuyBuy and include it with the returned package*.

Please use the same courier service specified by YaBuyBuy, ship to the provided return address, and inform customer service of the tracking number. Once the return is received and confirmed, processing will begin within 1–3 business days.

Notes:

* The after-sales application period is within 7 days of package delivery (based on tracking info), excluding customs delays, return-to-sender cases, and warranty services (e.g. beauty devices).

* The return form includes: order number, customer name, phone number, and reason for return. It is filled out by customer service and confirmed by the user.

* Returns made without contacting YaBuyBuy first are not supported. Any losses from lost parcels, incorrect addresses, or related issues will be the customer’s sole responsibility.

Due to the nature of cross-border shopping, YaBuyBuy does not accept returns, exchanges, or refunds without a valid reason. If you have any questions, please contact our online customer service.

A: Merchant & Third-Party Responsibility

Missing items, incorrect shipments caused by YaBuyBuy

Damage or loss caused by third-party logistics

B: Electrical Products & Beauty Devices

All electrical products sold on the platform come with manufacturer warranty. If any quality issues arise within the warranty period, you may contact customer service to apply for repair.

If a return to the manufacturer is required for inspection or repair, the international shipping cost must be paid upfront by the customer. Details are as follows:

a. If, after inspection, the issue is determined to be due to user mishandling or normal wear and tear, both the repair fee and international shipping cost will be the customer’s responsibility.

b. If the product is found to be defective from the factory and unusable upon arrival, the international shipping cost will be reimbursed by the platform after confirmation from the manufacturer.

Please test the product immediately upon receipt. If issues are reported after the platform’s after-sales support period, YaBuyBuy will not be responsible.

Authenticity Guaranteed

Our platform guarantees 100% direct sourcing from Japan and 100% authentic Japanese products with direct shipping. You can shop with confidence.

The YaBuyBuy official app is the only authorized sales channel. YaBuyBuy does not operate any physical stores or authorize any agents.

We do not provide any services for products purchased through non-official app channels.

A: Skincare, Cosmetics & Daily Goods

Japanese product packaging generally does not list the manufacturing date or expiration date separately.

According to Japanese regulations, only cosmetics that may deteriorate within 3 years under normal storage conditions are required to display an expiration date.

In general, unopened basic skincare products are considered valid for 3 years, and makeup products for 5 years. After opening, it is recommended to use them within 12 months.

B: Food

Japanese food products typically indicate a “best before” date (賞味期限). Within this period, the product’s quality remains stable.

If a product is close to its best-before date, YaBuyBuy will clearly indicate this in the product description to ensure full transparency.

If you receive an expired product, please provide a photo showing the expiration date and contact customer service.

All health supplements sold on this platform are sourced through legitimate Japanese channels and are intended solely for daily nutritional support. They are not medications and do not have any function to treat or prevent disease.

Please use the product according to your personal health condition, following the usage instructions on the packaging or your doctor’s advice. If you are pregnant, breastfeeding, have chronic conditions, or are taking medication, please consult a healthcare professional before purchasing or using any supplement.

As regulations and ingredient restrictions for supplements differ between countries and regions, it is your responsibility to understand and comply with your local laws before placing an order.

This platform is not liable for any medical consequences arising from the personal use of supplements.

All pharmaceutical products sold on this platform (such as topical ointments, cold medicine, eye drops, etc.) are sourced through authorized Japanese channels and are intended only for personal use or household medicine purposes. Please use them strictly in accordance with the instructions on the packaging or as directed by a physician.

If you have allergies, are taking medication, have pre-existing health conditions, or plan to administer the product to children, pregnant women, or the elderly, please consult a qualified healthcare professional before purchasing.

As different countries and regions have varying regulations regarding drug ingredients, dosages, and usage protocols, please ensure you understand your local import and usage policies prior to placing an order.

This platform operates as a cross-border shopping service and does not bear any medical responsibility for personal use or consequences thereof.

Yes, absolutely. Please contact our online customer service. A dedicated representative will be happy to assist you.

A: Due to Japan’s strong environmental awareness, most product packaging is minimal. As a result, some items such as facial cleansers or toothpaste may not have foil seals. For liquid or cream products, the containers may not be filled to the top in order to prevent spillage when opened. Additionally, most Japanese cosmetics are not shrink-wrapped and do not include safety seals at the opening.

B: When a product undergoes a version update, YaBuyBuy will create a separate product page to distinguish the new version from the old one, ensuring full transparency. However, due to the rapid pace of product updates in Japan, there may occasionally be delays in updating the product listing. If the product you receive differs slightly from the listing (e.g., packaging design, barcode, bottle shape), we kindly ask for your understanding. In all cases, the actual delivered item shall prevail.

C: As all products on the platform are shipped from overseas, they may not have Chinese-language labels. You can refer to the product’s Chinese electronic label and related information on our website.

Error With Order

To maintain fair platform operations, if a product’s price on the YaBuyBuy App is mistakenly listed below its actual selling price due to a system error,

our customer service team may contact you to request the price difference or issue a refund for the incorrect item.

We sincerely apologize for any inconvenience caused by such errors.

YaBuyBuy reserves the right to cancel orders affected by pricing discrepancies caused by system issues.

Thank you for your understanding and cooperation.

If no after-sales request is submitted, the system will automatically confirm receipt of the order within 30 business days after shipment.

Due to rapid changes in the Japanese market, items may be discontinued or unavailable for purchase. If it is out of stock before the order is placed, the product can be replaced with another item.

If YaBuyBuy deems that an order does not comply with the rules of self-use, MiauMall holds the right to cancel or adjust this order. It also holds the right to disqualify the relevant account from participating in the event.

A restocking fee may be incurred when a customer requests an order modification, such as an exchange, addition, or cancellation, after the order has been processed. These requests require our warehouse to perform a comprehensive inspection and often unpack items, which generates significant additional work.

a. If the order is not yet packed, and the customer requests a refund, exchange, or item addition for personal reasons, no fee will be charged.

b. If the order is already inspected and packed, and the customer requests a refund, exchange, or item addition for personal reasons, an unpacking fee will be charged.

▶ Fee amount: 1,000 JPY (tax included)

Dear Customer,

Thank you for shopping with YaBuyBuy.

All products offered on this platform are imported goods from overseas. Please carefully read and fully understand the contents of this notice. Place your order only if you agree to all of the following terms and acknowledge the associated risks:

1.Purchases made through this website (or app) are equivalent to direct purchases from overseas sellers. Therefore, the products may not include Chinese labeling.

2.The imported goods comply with the quality, health, safety, hygiene, environmental, and labeling standards of their country of origin, which may differ from Chinese domestic standards. Any risks, harm, or losses arising from the use of such products shall be borne solely by you, and the platform assumes no liability.

3.In accordance with relevant laws and regulations, all cross-border e-commerce products you purchase are intended for personal use only and may not be resold.

Global Tariff Policy – A Friendly Reminder
Dear Valued Customer，

Thank you for choosing us. To make your cross-border shopping experience smoother, here’s how we handle import tariffs:

Shipments to the U.S.:

We pre-calculate and collect applicable import duties and taxes at the time your order is placed. These fees are then paid directly to U.S. customs on your behalf, ensuring a smoother clearance process.

Shipments to Other Regions:

Rest assured — for all other countries and regions, we cover all import tariffs and taxes at this time. You won’t be charged anything extra.

Please Note:

Under no circumstances should you need to pay any fees upon delivery.If you receive any request for tariff payment, do not make the payment. Please contact our customer service immediately so we can assist you.

Should this policy change in the future, we will notify you in advance via in-app messages and platform announcements.

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